Saddle skedaddle professional#
Saddle skedaddle free#

Being unexperienced I found it challenging, but to a regular cyclist the difficulty level would be as expected. I was really naive and had underestimated the level of difficulty of the routes.

The first 2.5 hours I found difficult because of hill ascents and descents, but the remaining 5 hours was very pleasant and enjoyable as we sped downhill and on flatter ground, all the while admiring the view. The holiday consisted of 2 trails (one per day) and I participated in 1. Both HF Holidays and Saddle Skedaddle staff were very accommodating with the group’s dietary requirements which was extremely appreciated. There was a support vehicle with us the whole time. Unless intending to bring our own, all cycle equipment was provided (obviously not personal clothing) and Alistair and Paul, our two instructors over the weekend, prepared a lovely spread of lunch, drinks and snacks throughout our journey. We also had the option to tailor our hotel room preferences and other cycling equipment as required.

Saddle skedaddle free#

There was the option to drive over to the hotel, or meet at Derby station for the free van transfer.

Saddle skedaddle professional#

The customer service was really professional from the outset, with Matt promptly clarifying any questions or concerns that we had regarding the holiday. My experience this weekend cycling in the Peak District was incredible! I will not hesitate to recommend Saddle Skedaddle to my friends/colleagues. If anyone has any concerns we would be more than happy to chat about our approach. We have 23 years experience of running cycling holidays all over the world and have excellent levels of customer satisfaction, repeat business and a great reputation with our clients for the way we deal with incidents such as this. We remain very sorry about Lisa's accident and the way she feels about our service. We were in frequent contact with Lisa until the point Lisa indicated she no longer wanted to discuss the issue directly with us. This is not something we were obligated to do but wanted to help make things easier for Lisa during her recovery. We have certainly not been quick to forget Lisa and following her accident we arranged for her car and other belongings, which had been left at the accommodation in Yorkshire, to be returned to her home address in London. While Lisa’s accident was very much the guides' priority they had to make sure the rest of the group had everything they needed to safely complete their cycling, which is why there was a short delay in leaving for the hospital, but Lisa was at the hospital within an hour of her accident. The tour leader on this holiday was local to the area and was fully aware of where the local hospitals were, having designed the route, which includes conducting a risk assessment and documenting everything which might be needed in case of an emergency. All of the team that led this holiday had received this training and after thoroughly investigating events, we are confident that this was followed.

All of our guides receive industry leading training in guiding, first aid and incident management annually. Our guides followed our proven procedures for dealing with accidents and the incident was handled in a professional manner, fully in line with recognised health and safety procedures. While we remain sympathetic to Lisa’s situation there are a number of things Lisa has said in her review which don’t accurately reflect the events. We have discussed the events with Lisa in depth and are extremely disappointed she still holds this opinion of the way the incident was handled. We were very sorry to hear of Lisa’s accident and continue to wish her all the best for her recovery. If anyone else has suffered with this company, please get in touch as I am absolutely committed to raising awareness about their shambolic care.

Unfortunately- unless regulation is bought in or laws are changed, this will happen again. Please do not use this company- like the other reviewer- they quickly change when things go wrong. It took Skedaddle nearly 3 hours from the accident to get me to hospital or any painkillers/ care. They tried to give a speech at the end of the picnic and the other cyclists had to stop them. She took charge and only then did they start to pack up the picnic. Thank god for another cyclist who was a nurse and came to the van to check on me. They left me in agony and bleeding in their van whilst they had a picnic with the other cyclists. Their tour guides, did not have a clue what to do, any plan, how serious my injury was or where a hospital was. I fell off my bike after hitting a pothole. What they don’t advertise is how unequipped and untrained their staff are when things go wrong. This group advertises cycling holidays in the UK and abroad.